Terms & Conditions
Booking & Payment Conditions
Prices are quoted in $USD. Payment can be made in $USD cash or equivalent local Nepalese Rupees at the published bank exchange rate on the day of payment. Credit cards and online payments may incur up to 5% surcharge. A non-refundable deposit of 25% to a maximum of $500 is required at time of booking in order to secure participation. Balance of final payment is due locally, no later than 24 hours prior to departure.
Cancellation Policy (revised due to the covid 19 pandemic)
If Paddle Nepal chooses to cancel a trip for any reason, a full refund will be provided. If participants wish to cancel for any reason, the following penalties will be applied.
30 days or more prior to departure
25% penalty (no penalty)
15 – 29 days prior to departure
50% penalty (25% penalty)
2 – 14 days prior to departure
75% penalty (50% penalty)
less than 48 hours prior to departure 100% penalty – zero refund
If participants are required to cancel due to unexpected travel restrictions or medical problems related to the covid 19 pandemic at anytime, no penalty will be charged and a full credit (no refund) will be held for use of any Paddle Nepal trip within one year.
Under no circumstances will refunds or credits be provided if participants fail to show up at departure point without contacting us first or if participants voluntarily (or involuntarily) leave a trip prematurely. Trip cancellation & interruption insurance is highly recommended.
A note about the covid 19 pandemic (as of 10 March 2022)
We are learning to get on with life and thankful we can share the great outdoors with like minded people again. We feel that a rafting trip outside in nature is a very low risk activity in terms of spreading viruses; however, there is still the potential for cross contamination. We do not wear masks while rafting. We maintain excellent health & hygiene on our trips and ask our guests to do the same. Our guides are all fully vaccinated. We respect our guest’s personal choices and privacy regarding vaccinations. Our goal is to take reasonable precautions while still enjoying a fun & relaxed adventure together. Please understand that we must follow local government regulations (such as mask wearing during transport or in public places) which can change rapidly.
If you are uncomfortable joining a trip with others outside of your own family / social circle, or if you require added measures for covid 19 protection, please inquire about our private trip options where we have additional protocols in place.
Each participant must complete a booking form before participation. The form requires the following information:
- Full Name
- Nationality & Passport number
- Insurance information (company name / policy number / emergency contact phone number)
- Emergency contact information (who to call in case of emergency)
- Medical conditions
- Height & weight
The booking form also includes the following responsibilities & acceptance of risk. Participants must agree and be willing to sign the following points in order to join a trip or program with us.
- I agree to actively participate and follow the instructions provided by Paddle Nepal Pvt. Ltd. guides. _________(initials)
- I am aware that participating in this adventure may be physically demanding. I am physically fit. I have provided Paddle Nepal Pvt. Ltd. with details of my medical and/or mental conditions. _________(initials)
- I agree to wear a PFD (personal floatation device) and helmet at all times when in or on the water. _________(initials)
- I agree to wear appropriate footwear and clothing as recommended to me by Paddle Nepal Pvt. Ltd. __________(initials)
- I am water confident and able to swim. __________(initials)
- I will not be intoxicated during any Paddle Nepal Pvt. Ltd. activity, _________(initials)
- I will not hold Paddle Nepal Pvt. Ltd. responsible for any damage or loss to my personal belongings. __________(initials)
Paddle Nepal Pvt. Ltd. Acknowledgement of Risk
We Paddle Nepal Pvt. Ltd. will take all steps possible to ensure the safety of all participants while on the trip with us. However, you should be aware that certain inherent risks remain which are integral to the activity and cannot be eliminated completely. The risk of serious injury or loss of life is possible. We acknowledge there is an element of risk to participants of this trip. We will, at all times, use our training and experience to minimize this risk to all participants. Through this contract we inform you that there are elements to this trip where risk management may be beyond our control, despite our best practices.
Participant Acknowledgement and Acceptance of Risk
I am aware that a risk of drowning and other associated whitewater adventure injuries and illnesses are present for myself and that risk cannot be completely eliminated by Paddle Nepal Pvt. Ltd.. I understand that during my participation I will be exposed to above-normal risks. I understand that the inherent risk of exposure to or contraction of covid-19 and/or any other virus cannot be eliminated despite best efforts. I also understand that although Paddle Nepal Pvt. Ltd. will take all possible precautions, it is impossible to guarantee absolute safety. By signing below, I confirm that I have read, I understand and I agree to all of the terms & conditions outlined above; I accept the risks and make the informed choice to join the trip identified on the front of this booking form.
PARTICIPANTS UNDER 18 YEARS – Consenting Parent or Legal Guardian Acknowledgement and Acceptance of Risk
I, the legal guardian of participant, am aware that a risk of drowning and other associated whitewater adventure injuries and illnesses are present for my child and that risk cannot be completely eliminated by Paddle Nepal Pvt. Ltd.. I understand that during my child’s participation they will be exposed to above-normal risks. I understand that the inherent risk of exposure to or contraction of covid-19 and/or any other virus cannot be eliminated despite best efforts. I also understand that although Paddle Nepal Pvt. Ltd. will take all possible precautions, it is impossible to guarantee absolute safety. By signing below, I confirm that I have read, I understand and I agree to all of the terms & conditions outlined above; I accept the risks and make the informed choice to join the trip identified on the front of this booking form.